Reference

Privacy Policy for your o000 account

This Privacy Policy tells you how we handle the data linked to your account, wallet checks, device access and support messages on o000.

UPI data usePaytm wallet checksPhonePe payment recordsCookie choices
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o000 Privacy Policy for your o000 account
CONTACT ROUTES

Three privacy contact paths for you

Privacy requests should reach the team that can identify your account safely, so we keep contact routes separate from general lobby questions.

Email privacy desk Use the privacy email route for access, correction, deletion or retention questions. We read the message against your account record and reply with the next safe step after verification.
Live chat handoff Start in chat when you need help finding the right privacy route. The agent can collect the topic, confirm your account reference and move the request to the privacy desk.
Account request form The account form is useful when you want a written trail. Add the data topic, payment method involved, date range and contact address so we can trace the request.
ACCOUNT CONTROLS

Six controls behind your privacy choices

Our policy is built around practical controls you can understand before you share data. We separate account identity, wallet records, device checks, cookies and support messages so each purpose is clearer.

Data purpose

We collect data for defined account tasks: identity checks, login access, wallet reconciliation, support replies and policy requests. Each use must connect to your account operation or a legal record need.

Cookie choices

Cookies help keep you signed in, remember device settings and understand page performance. You can manage browser cookies, though blocking essential cookies may affect login, security checks or session continuity.

Payment records

UPI, Paytm and PhonePe records may include transaction references, status updates and timing data. We use them to match wallet entries, solve payment questions and keep required account records.

Security checks

Login records, device signals and unusual activity flags help protect your account. If a request affects personal data, we may verify identity before sharing, changing or deleting account records.

Retention periods

We keep data only for account operation, legal record needs, dispute handling and safety checks. When a record is no longer needed, we remove it or detach it from your identity.

Correction requests

If your name, email, mobile number or payment reference is wrong, contact us with the account link and correction needed. We may ask for proof before changing sensitive data.

Privacy questions before you open your account

These answers explain the privacy choices most often raised before account creation, wallet use or a data request. They are written for India in plain language and focus on what we collect, how we use it, when we keep it and how you can reach us. If your case is more specific, contact the privacy desk with your account reference.

We may collect your name, mobile number, email, password record, device data, location cues and login activity. This helps us create the account, protect access and apply availability checks where local law permits.

We use payment references to match wallet entries, confirm transaction status and resolve payment questions. We do not need your full UPI PIN, Paytm password or PhonePe password, and you should never share them.

Yes, you can request a copy through the privacy contact route. We first verify that the request comes from you, then provide data that can be shared without exposing security controls or another person’s data.

Send the correction request with the email or mobile number linked to your account and the field that needs changing. For sensitive updates, we may request proof before making the change.

Retention depends on the record type. Account, payment and security records may be kept for operation, legal record duties, dispute handling and safety checks, then removed or detached from your identity when no longer needed.

Cookies can remember your session, device settings and page performance signals. Some are needed for login and safety checks, while browser settings may let you block or clear others on your device.

Use the privacy email route or ask chat to hand your request to the privacy desk. Include your account reference, the data topic and a contact address so we can respond after verification.

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